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full-time
? Must be able to speak, read, write and understand English.
? Requires good communication skills, both verbal and written.
? Computer skills
? A background in customer service or hospitality will be advantageous
.
POSITION PURPOSE
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests.
ESSENTIAL FUNCTIONS
? Ensure prompt, efficient and courteous reception of guests
? Record and administer arrivals and departures
? Full awareness of current daily status of Hotel
? Communication and recording of complaints
? Be aware of daily functions, events, VIP and group arrivals
? Ensure guest?s immediate requirements are catered for
? Awareness of regular guest names & requirements
? Receipt of payments
? Issue safe deposit boxes and allow guest access in accordance with procedures
? To carry out any other duties as required
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Royal Orchid Sheraton Hotel & Towers
2 Captain bush lane, New road, Bangrak, Bangrak Bangkok 10500
hotelJob
